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Mail Order Pharmacy > FAQ

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  • How do I order a new prescription?
  • You can mail your new prescriptions to LDI Pharmacy.

    LDI Pharmacy
    701 Emerson Road Suite 343
    Creve Coeur, MO 63141

    During business hours, you can call the pharmacy at (314) 652-1121 or toll-free at (866) 516-1121 to speak with a staff member or follow the prompts to request your refill using your prescription number via touch tone phone.

    Your doctor can e-scribe or fax a new prescription to us at (314) 652-1126. Please note, certain controlled substance medications cannot be faxed. The paper copy of these prescriptions must be brought or sent to the pharmacy.

    If you are in the St. Louis, MO, vicinity, you can bring your prescription to our pharmacy location.

    Your prescription may be filled with a generic equivalent substitution based on state law, equivalency rating and in accordance with company policy. Please ask a pharmacist if you have any questions or concerns.

  • How do I refill my prescription?
  • To order your refill with a LDI Pharmacy representative you may contact us at (866) 516-1121. Please have your prescription number(s) available to place your order.

    An automated refill option is available 24 hours a day/7 days a week at(866) 516-1121.

    You can order your refills online at www.ldirx.com

    Please order your refill 7-10 days prior to running out of medication.

    If your prescription has run out of refills, LDI Pharmacy can request a new prescription from your prescriber. This will delay the shipment of your order.

    Please remember to always inform LDI Pharmacy of any insurance,address, payment or health changes.

    If you need your prescription immediately, please let a LDI Pharmacy employee know so your order can be expedited.

    After hours you can follow the prompts to request a refill using your prescription number via touch tone phone, or leave a message for the pharmacy staff requesting medication refill. Please include in your message: medication name, your first and last name, address, date of birth, and a daytime phone number.

  • How long does it take to receive my prescription?
  • Our standard processing time at LDI Pharmacy is normally less than 24 hours. This does not include delivery time.

    If LDI Pharmacy needs to contact you or your prescriber regarding your prescription, it may delay shipment of your medication. If the delay is greater than 48 hours a LDI representative will contact you to inform you of the delay. LDI Pharmacy will work with you, your prescriber and your insurance to ensure that you do not go without your medication.

    Medications are sent via United States Postal Service. Expedited shipping via UPS or a local courier in the St. Louis area is available and may be required for some medications.

    Prescriptions are shipped Monday through Saturday. Medications requiring a controlled temperature overnight shipment are sent Monday through Thursday. Standard shipping is a complimentary service at no additional charge to you.

    Medications are sent via United States Postal Service. Expedited shipping via UPS or a local courier in the St. Louis area is available and may be required for some medications.

  • How much will my prescription cost?
  • Prescription cost will vary depending on your insurance.

    At the time of order, LDI will let you know of lower cost generic equivalents. If the prescription allows generic substitution, LDI will automatically switch your prescription to generic.

    Because drug pricing can change on a daily basis, a final determination of your co-pay cost cannot be made until your claim is processed. You may also call the Member Services phone number on your prescription insurance card to get the most current information.

    If you have Medicare Part D drug coverage, the cost of your prescription will change significantly as you meet your deductible and initial co-pay, progress through the “donut hole” and reach total out-of-pocket expense.

  • How can I pay for my prescription order?
  • LDI Integrated Pharmacy Services accepts all major credit cards, check, cash, or money orders. If mailing payment, please do not mail cash.

  • What are LDI Pharmacy’s normal business hours?
  • Our hours of operation are Monday - Friday 8:30 a.m. - 6:00 p.m. CST and Saturday 8:30a.m.-1:30 p.m. CST. A LDI Pharmacy employee is available to answer any questions you may have.

    We are closed Sundays and all major holidays.

    A Pharmacist-on-Call is available for emergency assistance 24 hours a day/7 days a week at (866) 516-3121.

  • How do I contact you?
  • Please call us at (866) 516-1121 if you have any questions.

    If you have any adverse effects to the medication you were given, please contact your prescriber or your pharmacist.

    Or visit us on the web at www.ldirx.com

  • How can I safely dispose of my medications?
  • Click here to view a list of medications that can safely be flushed down the toilet or see the handouts on page 11:

    If your medication is not on this list, please click here for a list of locations by county that will properly dispose of prescription medications for you.

    You will be notified by a LDI Integrated Pharmacy Services employee if there is a recall on your medication and given instructions on what to do.